Refund policy

Last Updated: September 18, 2026

At pqjd8t-1w.myshopify.com, operated by The Trustee for THE YE FAMILY SUPER FUND, we take immense pride in providing high-quality desk supplies, office essentials, and creative stationery—from everyday paper clips to precision scissors and pencil cases. We want you to be completely delighted with every order. If, for any reason, you are not satisfied with your purchase, our Return and Refund Policy outlines how we can make things right.

30-Day Return Guarantee

We offer a 30-day return window starting from the day your item is delivered. To be eligible for a return, your item must meet the following criteria:

  • The product must be unused, in its original state, and in the original packaging (including boxes, sleeves, or protective wraps for scissors and pencil cases).

  • Proof of purchase or order confirmation number must be provided.

  • Any promotional bundled items (e.g., gift clips or complimentary sets) included with the original item must also be returned in unused condition.

Non-Returnable Items

Certain items cannot be returned due to hygienic or clearance reasons, including:

  • Clearance or final sale items clearly marked at the time of purchase.

  • Customized or personalized stationery items.

  • Products damaged through misuse, improper handling, or accidental dropping after delivery.

How to Initiate a Return

  1. Contact Us: Send an email to our dedicated support team at [email protected] with your order number, photo evidence of the item(s) if defective, and the reason for your request.

  2. Review & Approval: Our customer service team led by Reece bates will review your request within 1–2 business days and provide a Return Merchandise Authorization (RMA) along with return shipping instructions.

  3. Ship the Item: Package your item securely to prevent damage during transit and dispatch it to our authorized returns warehouse:

    Return Address:

    Attn: Returns Department - Reece bates

    Cnr Armadale Rd & Eighth Rd,

    Haynes WA 6112,

    Australia

Note: Please do not send items back to us without first requesting a return.

Shipping Costs for Returns

  • Defective, Damaged, or Incorrect Items: If you received a faulty product or the wrong item, we will cover all return shipping costs or provide a prepaid shipping label.

  • Change of Mind / Voluntary Returns: If you are returning an item due to personal preference, you will be responsible for paying your own return shipping fees. Return shipping fees are non-refundable.

Refunds & Processing Time

Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed promptly back to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Next, contact your credit card company or bank; it may take some processing time before your refund is officially posted. If you've done all of this and still haven't received your refund, please reach out to us at [email protected].

Exchanges

We only replace items if they are defective, damaged, or broken upon arrival. If you need to exchange an item for the exact same product, contact us at [email protected].